Refund And Cancellation Policy

Free Trial

Every new team gets fourteen days free. No card is needed to start, and nothing is charged during the trial. If you add a card during the trial, the first charge is on the day the trial ends. If you add a card after the trial has ended, the first charge is that day.

Billing

After the trial, Saleserator costs one dollar a day per person, charged at the start of each billing period through Stripe, our payment processor: $1 × the number of days in that billing period × the people on your team. It renews each billing period until you cancel. Every active person on your team counts, leaders and salespeople alike. A person added during a period is charged $1 for each day left in it on your next bill; a person removed is credited $1 for each day left.

Your plan renews each billing period until you cancel. We email a reminder with the amount a few days before each charge.

Cancelling

You can cancel at any time. A manager cancels from the Billing page in the app; there is no need to contact us.

Cancelling stops the next charge. Your team keeps access until the end of the billing period you have already paid for, and you can undo the cancel before then. We email you the last day of access.

The Current Billing Period

The billing period you are in when you cancel is not refunded, in whole or in part. You keep access for every day you paid for.

When Something Goes Wrong

If you were charged by mistake, charged twice, or charged for something that did not work, email support@saleserator.com with your team name, the date of the charge and what happened. We look at each case by hand. When a refund is due, it goes back to the card you paid with.

Team Store Rewards

The Team Store is where salespeople spend the Sales Points they earn. If a Team Store reward fails or is cancelled, the points spent on it go back to the salesperson.

Contact

Saleserator

Rutledge Consulting LLC

support@saleserator.com